Terms of Service
Welcome to Crossroads Counselling.
These Terms of Service outline the general terms under which counselling services are provided. They are intended to support a clear understanding of our professional relationship and should be read alongside the Privacy & Confidentiality Policy, Informed Consent, and Cancellation Policy.
By booking an appointment with Crossroads Counselling, you acknowledge that you have read and agree to these terms.
Counselling Services
Crossroads Counselling provides professional counselling services to adults throughout Australia via secure telehealth appointments.
Counselling is a collaborative process designed to support personal growth, emotional wellbeing, and the navigation of life's challenges. While counselling can be highly beneficial, outcomes vary between individuals, and no specific results can be guaranteed.
Bookings and Payment
Appointments are booked online through the Crossroads Counselling booking system.
Payment is required at the time of booking and is securely processed through Stripe. Crossroads Counselling does not store your complete payment card details.
Cancellations and Rescheduling
Appointments may be cancelled or rescheduled in accordance with the Cancellation Policy.
Please refer to the Cancellation Policy for full details regarding notice periods and applicable fees.
Privacy and Confidentiality
Your privacy is important.
Information about how your personal information is collected, stored, and protected can be found in the Privacy & Confidentiality Policy.
Informed Consent
Before your first appointment, you will be asked to complete the New Client Information & Informed Consent Form.
This document explains the counselling process, confidentiality, your rights and responsibilities, and provides your informed consent to participate in counselling. The Informed Consent Policy outlines these details.
Crisis and Emergency Support
Crossroads Counselling Online is not a crisis or emergency service.
If you or another person is in immediate danger, please call 000 or attend your nearest hospital emergency department.
For urgent mental health support, please contact an appropriate crisis support service available in your area.
Changes to These Terms
These Terms of Service may be updated from time to time to reflect changes in professional practice, legislation, or service delivery.
The most current version will always be available on this website.
Contact
If you have any questions regarding these Terms of Service, please feel free to contact:
June
Registered Counsellor (ACA)
Crossroads Counselling Online
📧 contact@crossroadscounsellingonline.com
📞 [Business phone number]